Frequently Asked Questions
Why is there no "Reserve Now" button next to the Pop Up that I want to attend?
- It means that this particular Pop Up has reached max capacity, no further reservations will be allowed. Please scroll down further on the page for future dates.
Do I have to stay for any duration?
- Our Pop Ups are exactly that, a Pop Up. We are given space for a limited time at the venue to distribute Baby Boxes. Nothing else is happening at that time. We do our very best to keep lineups to a minimum, but please note that attending right at the beginning of the Pop Up will likely mean you will be in a lineup. Feel free to attend at anytime between the Pop Up start time and finish time.
Can I come at a date/time that is different from what is listed?
Sorry, no. Pop Ups are held at venues that donate space to us, we are only there during the listed date/time.
Is a screen shot of my Baby Box University ID # acceptable?
If I cannot make it to the Pop Up, can I send someone on my behalf to pick up my Baby Box?
- Absolutely! Simply give them your Baby Box University ID #.
How do I obtain my Baby Box University ID #?
Must I have a Baby Box University ID #?
- Yes! You will not be given a Baby Box if you do not have this.
What is included in the Baby Box?
- Every Baby Box includes a firm mattress, waterproof mattress cover and a cotton fitted sheet ~ ready for your baby to sleep safely in! Also included is a zippered bag with samples/coupons. Items contained within will vary based on current inventory available at The Baby Box Co. distribution centre. We do not control, nor have any influence on what is included. If you have a concern with the content or Baby Box itself, please share that directly with The Baby Box Co. by clicking HERE
Can I purchase a lid?
- Yes! For parents who wish to ultimately use their Baby Box for keepsake storage, lids are available for pre - purchase online when making your reservation. We do typically have additional inventory available at our Pop Ups, but it is not guaranteed, it is advisable to pre purchase to guarantee one will be waiting for you.
If you were not able to find the answer to your question above and require further assistance please click HERE and we will happily assist you!